Cancellation Policy

Should you need to cancel your reservation, please be sure to call (951)523-7446 as soon  as possible. Cancellations eight (8) days or more prior to the event will receive a refund  of your deposit less 10% service fee. Cancellations less than seven (7) days prior to the  event will result in the loss of your deposit


During the rainy season we understand how unpredictable the weather can get. To keep the children safe we cannot place the Soft Play Area (or any bouncer if chosen as an add-on) in the rain. However, we are committed to accommodate for such weather conditions. During the rainy seasons we recommend to have a second area available away from the rain. We recommend the backup area for the Soft Play Area be indoors (garage, living room, den etc.) If such an area is not feasible you may wait to see the weather forecast to make your decision. Please note if the weather forecasted for the date of the event has a chance of 80% rain we must place the Soft Play Area indoors. 

If an indoor set up is not an option you may choose to wait to see the forecast closer to your booked date.  
Please note that we recommend that you cancel your reservation 8 calendar days prior to the booked date. Please contact Soft Zone Party Rentals LLC at 951-5237446 to cancel. If the reservation is cancelled at 7 days prior to your event you will forfeit the amount paid.  
When these conditions are met we will refund your deposit (less the processing fee). 
**This does NOT apply to tables and chairs. Without the Soft Play Area the price of tables and chair will go back to the original amount for these rentals, tables $7.50 each, chairs 75cents each. 

Equipment Pick Up

At time of pickup, Soft Zone Party Rentals, LLC will assess the condition of the  equipment.  If the equipment is returned in an abnormally dirty condition, Soft Zone Party Rentals,  LLC will charge a $50 clean up fee to the card on file.  If any equipment is damaged at time of pick up, Soft Zone Party Rentals, LLC will  charge the person or organization the cost of repair to your card on file.  


At time of booking, a 50% deposit will be required to secure your requested date.  Remaining balance will be due seven (7) days prior to your event and a Soft Zone Party  Rentals employee will follow up for the remaining payment. The remaining amount due  may be paid on the day of the event at delivery.  If booking is less than seven days prior to the party date, the full amount will be due at  the time of booking.